Academy / Consumer Rights & Issues

When you buy goods and services you are protected by the law. These pages explain the different ways in which consumers are protected and what you can do if things go wrong. Goto Citizens ...

Where to get advice on choosing an independent financial adviser Many businesses use independent financial advisers (IFAs) to obtain insurance for people-related risks. Most IFAs deal with ...

Changes are being introduced to improve the way you receive advice on investment products, such as ISAs and pensions. Here we explain what it means for you. What is changing? From 31 ...

The CPS works in partnership with the police, courts, the Home Office, the Ministry of Justice and other agencies throughout the Criminal Justice System. For comprehensive information about ...

Find out the steps you should take if you want to make a complaint about your bank or insurance, mortgage or other financial services company. The FSAregulates financial services firms in the ...

We know how difficult and time consuming it can be to keep track of your finances. That's why Debt Advice Foundation has developed a range of free tools and guides to help you make sense of it ...

Statistics: There are 4.5 million small businesses in the UK SMEs account for 99 per cent of of all enterprise int he UK, 58.8 per cent of private sector employment and 48.8 per ...

This is the second edition of the 'World Giving Index', the largest study into charitable behaviour across the globe involving 153 countries in total. Using data from Gallup's ...

Debt collection practices As part of its regulatory role the OFT issues guidance for all those seeking to recover debts arising from consumer credit or consumer hire agreements. OFT ...

The Financial Services Authority (FSA) wants to make sure you get a better service when you use financial services. Its aim is to create a 'level playing field' and to make much clearer the ...