"Introducing the ombudsman" seminar for smaller businesses - Nottingham (for the East Midlands)
| Date | Friday Jul 13, 2012 |
|---|---|
| Event Type | Training/Seminar |
| Location |
Best Western Yew Lodge Hotel & Conference Centre Packington Hill, Kegworth DE74 2DF |
| Price | Free |
| Intended For | Businesses owners and entrepreneurs |
| Website | http://www.financial-ombudsman.org.uk/news/events-industry.htm |
About
Target audience and availability
Our nationwide series of half-day seminars is aimed at businesses that are covered by the ombudsman service but don’t usually have much direct contact with us. The over-arching aim is to clarify the role of the service and how it goes about its work.
There is no charge to attend and we can accommodate up to 100 people at each event. We allocate places as fairly as possible across the range of financial businesses who may want to send delegates. So please book as early as possible.
Seminar objectives and content
Our half-day seminar includes an overview of the complaint handling rules before looking in more detail at the ombudsman service, explaining how we work and how we make decisions on complaints.
We also look at the types of cases we receive from smaller businesses and the help and information we provide to aid businesses with their own complaint handling. And at the end of the seminar delegates have the opportunity to put questions to the ombudsman.
Our nationwide series of half-day seminars is aimed at businesses that are covered by the ombudsman service but don’t usually have much direct contact with us. The over-arching aim is to clarify the role of the service and how it goes about its work.
There is no charge to attend and we can accommodate up to 100 people at each event. We allocate places as fairly as possible across the range of financial businesses who may want to send delegates. So please book as early as possible.
Seminar objectives and content
Our half-day seminar includes an overview of the complaint handling rules before looking in more detail at the ombudsman service, explaining how we work and how we make decisions on complaints.
We also look at the types of cases we receive from smaller businesses and the help and information we provide to aid businesses with their own complaint handling. And at the end of the seminar delegates have the opportunity to put questions to the ombudsman.
There are no comments yet